If you choose the convenience of On-Site Service or you prefer to use our Mail-In Service, you will always receive the highest quality of technical and customer support. We service ALL brands of pipettes and we do repairs too. So…. DON’T spend a lot of money on a new pipette when it just need to be serviced.
To best accommodate your needs we provide 5 Service Packages of certification that conform to industry standards, compliance regulations, quality control requirements as well as your budget.
All Service Packages include:
All services performed by an ISO 17025 Competent, Experienced Service Technician
Complete preventive maintenance on each pipette, including changing seals or applying grease (depending upon the pipette manufacturer).
Each pipette is physically inspected, and gravimetrically tested on OUR 5 place ISO 17025 Certified Mettler balance.
Computer generated Pipette Documentation that we maintain in our records for a minimum of 5 years. If you are in the middle of an audit and can’t locate your paperwork, NO WORRIES….. we can email it to you in an instant.
Final Pass Certification Sticker or the pipette is taken out of service and labeled as such.
Quality System-Documented Quality Management System designed to enhance customer satisfaction, through developing, implementing and improving protocols and effectiveness in all aspects of our business.
Technical Service Guarantee – If a pipette we serviced stops working within 3 months of service, we will service it for free. (Pipette cannot have been misused or dropped).
Complete Customer Care – We keep you in Compliance…. Florida Pipette will contact you a month prior to your Due Date to remind you your Service is due.
For more detailed description of each package click below.
The PREMIUM SERVICE PACKAGE is used by labs who require As Found and As Left Pass/Fail Status, with 4 recorded Volume Values at 100% and 10% of Pipettes maximum Volume for both As Found and As Left. Pass/Fail auto calculated based on Accuracy and Precision limits defined in ISO 8655.
PLATINUM SERVICE PACKAGE is most often used by GLP regulated labs and those who require each pipette to have an individual certificate that displays the As Found and As Left calculations of Accuracy and Precision based on ISO 8655 specifications.
Each pipette receives an individual ANAB (ANSI-ASQ National Accreditation Board) Accredited certificate that calculates Accuracy, Precision and Uncertainties, determined by the Environmental Factors in the lab with a Pass/Fail based on Specifications according