SERVICE PLANS

We come to your lab...

If you choose the convenience of On-Site Service or you prefer to use our Mail-In Service, you will always receive the highest quality of technical and customer support. We service ALL brands of pipettes and we do repairs too. So…. DON’T spend a lot of money on a new pipette when it just need to be serviced.

To best accommodate your needs we provide 5 Service Packages of certification that conform to industry standards, compliance regulations, quality control requirements as well as your budget.

All Service Plans include:

• All services performed by an ISO/IEC 17025:2017 Competent, Experienced Service Technician
• Complete preventive maintenance on each pipette, including changing seals or applying grease (depending upon the pipette manufacturer).
• Each pipette is physically inspected, and gravimetrically tested on OUR 5 place ISO/IEC 17025:2017 Certified Mettler balance.
• Computer generated Pipette Documentation that we maintain in our records for a minimum of 5 years. If you are in the middle of an audit and can’t locate your paperwork, NO WORRIES….. we can email it to you in an instant.
• Final Pass Certification Sticker or the pipette is taken out of service and labeled as such.
• Quality System-Documented Quality Management System designed to enhance customer satisfaction, through developing, implementing and improving protocols and effectiveness in all aspects of our business.
• Technical Service Guarantee – If a pipette we serviced stops working within 3 months of service, we will service it for free. (Pipette cannot have been misused or dropped).
• Complete Customer Care – We keep you in Compliance…. Florida Pipette will contact you a month prior to your Due Date to remind you your Service is due.