SERVICE PACKAGES

PLATINUM SERVICE PACKAGE...

PLATINUM SERVICE PACKAGE is most often used by GLP regulated labs and those who require each pipette to have an individual certificate that displays the As Found and As Left data of Accuracy and Precision based on ISO 8655 specifications.

PLATINUM SERVICE Package includes:

• All services performed by an ISO/IEC 17025:2017 Competent, Experienced Service Technician.
• Complete preventive maintenance on each pipette, including changing seals or applying grease (depending upon the pipette manufacturer).
• Computer generated PLATINUM Documentation - Individual Certificate for each Pipette.
• As Found and As Left Pass/Fail status, per ISO 8655 Specifications, based on 4 Sample Readings of Pipette at 100%, 50% and 10% of Maximum Pipette Volume. Accuracy and precision calculated using environmental factors.
• Final Pass Certification Sticker -Pipette will be labeled with a sticker to include Florida Pipette name and phone number, Service Date, and Next Service Due Date or for a Failed pipette, a Red-Remove From Service sticker.
• Technical Service Guarantee - If a pipette we serviced stops working within 3 months of service, we will service it for free. (Pipette cannot have been misused or dropped).
• Complete Customer Care - We keep you in Compliance... Florida Pipette will contact you a month prior to your Due Date to remind you your Service is due.

The PLATINUM Documentation includes:

• Company and Customer name, Service Date, Next Service Due Date, SOP utilized, Technician’s name and the Technicians ISO/IEC 17025:2017, NIST Traceable Equipment used to perform the service.
• Pipettes details include the Serial Number or ID, Manufacturer, Max Volume, Calibration Range, SOP identified, Water temperature and Water Density, Pass or Fail and any Comments or Parts Replaced are noted, ISO 8655 % Specification and Acceptable Ranges listed on each certificate.
• As Found and As Left -4 Sample Volume Values recorded at 100%, 50% and 10% Maximum Pipette Volume.
• Certificate calculates and displays the Mean, Accuracy and Precision of Volume Values Recorded at 100%, 50% and 10% Maximum Pipette volumes. As Found and As Left Pass/Fail determined per ISO 8655 specifications, which are conveniently listed on the certificate.
• Computer generated Certificates, emailed to Customer and stored for minimum of 5 years in Florida Pipette Calibrations Data Base.